Welcome to Botanica Tree Store’s FAQ section. Below you’ll find answers to common questions about our premium plants, shipping policies, and care instructions. If you don’t find what you’re looking for, please contact our horticulture specialists at [email protected].
About Our Products
What types of plants do you specialize in?
We specialize in premium quality plants including bamboo, eucalyptus trees, fragrant plants, fruit trees, houseplants, magnolia trees, and native species. Each plant is carefully selected by our Miami-based horticulture team for health and vitality.
Are your plants suitable for beginners?
We offer plants for all skill levels! Our product descriptions indicate care difficulty, and we’re happy to recommend hardy specimens like our cold-tolerant Eucalyptus or low-maintenance houseplants for beginners.
How do you ensure plant health during shipping?
Our specialized packaging protects roots, prevents shifting, and maintains optimal moisture. We time shipments according to growth cycles and seasonal considerations, and include detailed care instructions with every order.
Shipping & Delivery
What shipping options do you offer?
We provide two shipping methods:
- Express Shipping (10-15 days): $12.95 flat rate via DHL/FedEx with temperature control and real-time tracking
- Complimentary Standard Shipping (15-25 days): Free for orders over $50 via EMS with carbon-neutral options
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. Each international shipment receives the same careful attention as our domestic orders, with horticulturists selecting optimal shipping dates based on your location’s climate.
How will I know when my plants ship?
After 1-2 days of processing (including root protection and health checks), you’ll receive a shipping notification with tracking information and species-specific planting tips. Most shipments include a “plant passport” with care instructions.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Returns & Guarantees
What if my plants arrive damaged?
We offer a 15-day return policy from delivery date. If your plants arrive in less than perfect condition, please contact our customer care team immediately at [email protected] with photos of the issue.
Can I exchange a plant for a different species?
Due to the perishable nature of our products, we can’t offer direct exchanges. However, you may return the plant (if within 15 days and in resalable condition) and place a new order. We’re happy to provide horticultural advice to ensure you select the perfect plant.
Do you offer replacements for plants that don’t thrive after planting?
While we can’t guarantee plants after they’ve left our care (due to varying environmental factors), we’re committed to your success. Contact us with details about your plant’s condition and our horticulturists will provide personalized care advice.
Plant Care
How should I care for my new plants when they arrive?
Your shipment will include species-specific care instructions. Generally: inspect roots, water appropriately for the species, provide proper sunlight, and avoid fertilizing for 2-3 weeks to allow acclimation. Our “plant passport” provides detailed guidance.
Can you recommend plants for specific climates?
Certainly! Our horticulture team considers destination weather patterns when shipping. Tell us your USDA hardiness zone or climate details at checkout, and we’ll suggest suitable plants or adjust shipping timing accordingly.
Have more questions? Our plant specialists are always happy to help at [email protected] or +1 (305) 555-PLNT. Happy gardening!