Welcome to Botanica Tree Store! These Terms and Conditions govern your use of our website (www.botanicgardenvibe.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Our Store & Customers

Botanica Tree Store specializes in premium plants including bamboo, eucalyptus, fragrant plants, fruit trees, houseplants, magnolia trees, and native species. Our target customers are plant enthusiasts, gardeners, and nature lovers who value quality specimens and exceptional service.

Eligibility

By using our services, you confirm that:

  • You are at least 18 years old
  • You reside in a region we ship to (excluding certain Asian countries and remote areas)
  • You will comply with all plant import regulations in your country

2. Product Information

Plant Descriptions

We take great care in describing our plants accurately. However:

  • Images are for illustrative purposes and actual plants may vary slightly
  • Seasonal variations may affect plant appearance
  • Growth results depend on local conditions and care

Plant Health Guarantee

We guarantee plants arrive healthy and true to description. See our Returns section for details.

3. Ordering & Payment

Order Process

  1. Select plants and add to cart
  2. Provide accurate shipping information
  3. Choose payment method (Visa, MasterCard, JCB, PayPal)
  4. Review order carefully before submission

Pricing & Payment

  • All prices are in USD
  • We reserve the right to correct pricing errors
  • Payment is processed immediately upon order confirmation
  • You agree to provide current, complete payment information

Order Confirmation

You’ll receive an email confirmation with order details. Processing takes 1-2 business days.

4. Shipping Policy

Shipping Options

Method Cost Delivery Time Carrier
Standard $12.95 10-15 business days after dispatch DHL or FedEx
Free Shipping Free (orders over $50) 15-25 business days after dispatch EMS

Shipping Limitations

We cannot ship to:

  • Certain Asian countries (due to plant import regulations)
  • Remote regions without proper plant transport infrastructure
  • PO Boxes (signature required for delivery)

5. Returns & Exchanges

Our Guarantee

We offer 15-day returns for plants that arrive damaged or don’t meet expectations.

Return Process

  1. Contact us within 15 days at [email protected] with:
    • Order number
    • Photos of received plant
    • Reason for return
  2. Wait for authorization (within 2 business days)
  3. Follow return shipping instructions if required
  4. Receive refund or replacement

Non-Returnable Items

  • Custom-sized or mature trees (over 6ft tall)
  • Plants removed from original packaging or repotted
  • Specimens showing post-delivery damage from improper care
  • Clearance or final sale items

Refund Details

  • Processed within 5 business days of return receipt
  • Issued to original payment method
  • Original shipping fees non-refundable (unless our error)

6. User Responsibilities

  • Provide accurate shipping and payment information
  • Check local regulations regarding plant imports
  • Inspect plants immediately upon delivery
  • Follow care instructions for plant health
  • Report damages within 48 hours of delivery
  • Use plants only for lawful purposes

7. Intellectual Property

All content on our website (images, text, design) is owned by Botanica Tree Store and protected by copyright laws. You may not:

  • Reproduce, distribute, or modify our content without permission
  • Use our plant photos for commercial purposes
  • Reverse engineer our website or systems

8. Liability Limitations

Botanica Tree Store shall not be liable for:

  • Plant performance after delivery (dependent on local conditions)
  • Shipping delays beyond our control
  • Incorrect care by the purchaser
  • Consequential damages from plant use

Our total liability for any claim related to your order shall not exceed the purchase price.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

10. Contact Us

For questions about these Terms and Conditions:

Botanica Tree Store
771 Powder House Road, Miami, US 33132
Email: [email protected]
Phone: +1 (305) 555-PLNT